Shipping policy

URN 9 GOLF SHIPPING POLICY

Effective Date: July 29, 2026

This Shipping Policy applies to products purchased directly from https://turn9golf.com. Products purchased from another retailer are subject to that retailer's shipping policies.

1. Order Processing

Orders are generally processed within 1 to 4 business days after payment is authorized. Business days are Monday through Friday, excluding federal holidays and days on which our shipping partners are not operating.

Processing times may be longer during product launches, promotions, holidays, severe weather, or periods of unusually high order volume. Processing time is separate from carrier transit time.

We may contact you if additional information is needed to process your order. Orders involving suspected fraud, incomplete payment, or an invalid or incomplete shipping address may be delayed or canceled.

2. Shipping Destinations and Methods

Available shipping destinations, carriers, and service levels will be displayed at checkout. Some products or services may not be available for every destination.

Shipping charges are calculated and displayed before you complete your purchase. Any delivery dates shown at checkout are estimates unless Turn 9 Golf expressly states in writing that a particular delivery date is guaranteed.

3. Estimated Delivery

Estimated delivery time consists of order-processing time plus carrier transit time. Carrier estimates begin after the carrier accepts the package, not when the order is placed.

Delivery estimates may be affected by weather, carrier capacity, service interruptions, incorrect addresses, customs processing, or other circumstances outside Turn 9 Golf's reasonable control. We will comply with applicable law if shipment is materially delayed.

4. Order Confirmation and Tracking

After you place an order, we will send an order confirmation to the email address provided at checkout. When tracking is available, we will send shipping confirmation and tracking information after the order ships.

Tracking information may take time to become active after a shipping label is created. The creation of a label does not necessarily mean the carrier has received the package.

5. Shipping Addresses

You are responsible for providing a complete and accurate shipping address. Review your address carefully before submitting an order.

If you need to correct an address, contact support@turn9golf.com as soon as possible. We will try to accommodate the request, but we cannot guarantee that an address can be changed after an order enters processing or ships.

If a package is returned because the address supplied at checkout was incorrect, incomplete, refused, or undeliverable, we may refund the product price after receiving the package. Original shipping charges and carrier return fees may be deducted from the refund to the extent permitted by law. We may instead offer reshipment after the customer pays the additional shipping charge.

6. Multiple Shipments

Products in the same order may ship separately. If an order is divided into multiple shipments, you may receive more than one shipping confirmation and tracking number. You will not be charged additional shipping solely because we divide an order into multiple shipments.

7. Shipping Delays

If we learn that we cannot ship within the time stated at checkout or, if no time was stated, within the period required by applicable law, we will provide notice and any cancellation or refund option required by law.

Carrier delays after shipment are sometimes outside our control, but you may contact support@turn9golf.com if tracking has not updated for an unusual period or your delivery is substantially late. We will make reasonable efforts to assist with the carrier investigation.

8. Lost Packages

If tracking does not show delivery and you believe a package is lost in transit, contact support@turn9golf.com promptly with your order number. We may ask you to confirm the shipping details and cooperate with a carrier claim. After investigating, we will provide an appropriate replacement or refund as required by the circumstances and applicable law.

9. Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it:

(a) confirm the shipping address on your order;
(b) check entrances, mailrooms, parcel lockers, and other secure delivery areas;
(c) ask household members, neighbors, building staff, or reception personnel who may have accepted it; and
(d) contact the carrier for delivery details.

Contact support@turn9golf.com promptly if the package remains missing. We will make reasonable efforts to help investigate. The outcome may depend on the carrier's records, proof of delivery, the circumstances of the shipment, and applicable law.

10. Damaged or Incorrect Shipments

Inspect your order promptly after delivery. If a package or product arrives damaged, or you receive the wrong product, contact support@turn9golf.com as soon as reasonably possible. Include your order number, a description of the problem, and clear photographs of the product, packaging, and shipping label.

Eligible damaged, defective, or incorrect products will be handled under the Turn 9 Golf Return and Refund Policy and applicable law. Do not discard the product or packaging until we provide instructions, because the carrier may require them for a claim.

11. International Shipping

International shipping is available only when offered at checkout. International orders may be subject to customs duties, import taxes, brokerage charges, and other fees assessed by the destination country or carrier. Unless checkout expressly states that these charges are included, the recipient is responsible for paying them.

Customs processing may delay delivery. Turn 9 Golf does not control customs authorities and cannot guarantee clearance dates. Customers are responsible for ensuring that ordered products may lawfully be imported into the destination country.

If an international package is refused or returned because required duties or charges were not paid, we may refund the product price after receiving and inspecting the returned package, less original shipping charges, return charges, duties, taxes, or fees assessed against Turn 9 Golf, to the extent permitted by law.

12. Risk of Loss

Risk of loss and title to purchased products pass as provided by applicable law. Nothing in this Shipping Policy transfers risk to a customer earlier than applicable consumer law permits or limits any remedy that cannot lawfully be limited.

13. Order Changes and Cancellations

Contact support@turn9golf.com promptly to request a change or cancellation. We will try to accommodate the request, but an order cannot ordinarily be changed or canceled after it enters fulfillment or ships. After shipment, an eligible product may be returned in accordance with the Turn 9 Golf Return and Refund Policy.

14. Policy Changes

We may update this Shipping Policy by posting a revised version with a new effective date. The policy in effect when you placed your order will govern that shipment unless applicable law requires otherwise.

15. Contact Us

For questions about processing, tracking, delivery, or a missing shipment, contact:

support@turn9golf.com