Refund policy
URN 9 GOLF RETURN AND REFUND POLICY
Effective Date: July 29, 2026
We want you to be happy with your Turn 9 Golf purchase. This Return and Refund Policy explains when products purchased directly from https://turn9golf.com may be returned, exchanged, or refunded.
1. Return Window
You may request a return within 30 days after your order is delivered. A return request must be submitted within that 30-day period, and the product must be shipped back promptly after your return is authorized.
Products purchased from another retailer must be returned to that retailer under its return policy.
2. Return Eligibility
To qualify for a return, a product must be:
(a) unworn, unwashed, and unused, other than being tried on for fit;
(b) free from stains, odors, pet hair, damage, alterations, and signs of wear;
(c) returned with its original tags attached; and
(d) accompanied by the order number or other proof of purchase.
We may decline a return that does not meet these conditions. This eligibility section does not limit your rights concerning a product that arrived defective, damaged, incorrect, or otherwise covered by applicable warranty law.
3. Items That Cannot Be Returned
The following items are not eligible for a change-of-mind return:
(a) gift cards;
(b) personalized, monogrammed, or custom-made products;
(c) products marked "Final Sale" before purchase; and
(d) products that have been worn, washed, used, altered, or damaged after delivery.
A final-sale designation does not eliminate any right or remedy available for defective, damaged, or incorrectly supplied merchandise.
4. Starting a Return
To request a return, email support@turn9golf.com with:
(a) your name;
(b) your order number;
(c) the product you want to return;
(d) the reason for the return; and
(e) photographs if the product arrived damaged, defective, or incorrect.
Please wait for return instructions before sending the product. Sending a product without authorization may delay processing. Do not send returns to a manufacturer, supplier, or any address that has not been provided to you by Turn 9 Golf for that return.
5. Return Shipping
For an ordinary return based on size, fit, preference, or another change of mind, you are responsible for the return-shipping cost. Original shipping charges are not refundable unless required by law.
If your product arrived damaged, defective, or incorrect, Turn 9 Golf will provide a prepaid return label or another reasonable return method at no cost to you.
We recommend retaining your return receipt and tracking information until your return has been completed. Turn 9 Golf is not responsible for an ordinary return lost in transit when the customer selected and purchased the return-shipping service.
6. Inspection and Refunds
We will inspect returned products after they are received. If a return is approved, the refund will be issued to the original payment method. We will notify you if the return is rejected or if additional information is needed.
Approved refunds are generally submitted to the payment provider within 7 business days after inspection. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
Unless the product was defective, damaged, incorrect, or applicable law requires otherwise, the refund will cover the purchase price of the returned product and applicable tax but will not include original or return-shipping charges.
7. Exchanges
Exchanges depend on product availability. To request a different size or color, contact support@turn9golf.com within the 30-day return window. If the requested replacement is unavailable, we may issue a refund after receiving and approving the returned product.
8. Damaged, Defective, or Incorrect Products
Please inspect your order promptly after delivery. If a product arrives damaged, defective, or different from what you ordered, contact support@turn9golf.com as soon as reasonably possible and include your order number and photographs showing the issue.
After reviewing the request, we will provide an appropriate remedy as required by applicable law, which may include repair, replacement, or refund. Turn 9 Golf will cover reasonable return-shipping costs for an eligible damaged, defective, or incorrect product.
Nothing in this Policy excludes or limits any implied warranty of merchantability or fitness for a particular purpose, or any other consumer right or remedy that cannot lawfully be excluded, limited, or waived. In Massachusetts, return restrictions for nondefective products do not eliminate the remedies available for defective merchandise.
9. Order Changes and Cancellations
Contact support@turn9golf.com promptly if you need to change or cancel an order. We will try to accommodate your request, but we cannot guarantee changes or cancellations after an order has entered processing or shipped. If an order has already shipped, it must be handled through the return process described in this Policy.
If Turn 9 Golf cancels an order after payment has been processed, we will refund the canceled amount to the original payment method.
10. Packages Marked Delivered or Lost in Transit
If tracking shows that a package was delivered but you cannot locate it, check the delivery area, ask other members of your household, and contact the carrier. You should also contact support@turn9golf.com promptly so we can help investigate.
If tracking does not show delivery and the shipment appears lost, contact support@turn9golf.com. We will work with the carrier and provide an appropriate remedy based on the circumstances and applicable law.
11. Gifts
An eligible gift may be returned within the applicable return window with the order number or other proof of purchase. Unless required otherwise by law, an approved gift return will be issued as Turn 9 Golf store credit rather than refunded to the gift recipient in cash. A refund to the original payment method will be sent to the purchaser.
12. International Returns
Customers returning orders from outside the United States are responsible for return shipping and any related customs charges for ordinary change-of-mind returns. Customs duties, import taxes, brokerage charges, and similar government or carrier fees are not refundable by Turn 9 Golf unless Turn 9 Golf collected the charge and applicable law requires a refund.
13. Policy Changes
We may update this Policy from time to time by posting a revised version with a new effective date. The Policy in effect when you placed your order will govern that purchase unless applicable law requires otherwise.
14. Contact Us
For return, exchange, or refund assistance, contact:
support@turn9golf.com